SHIPPING

Domestic orders over $75 ship free via USPS First Class Mail. Expedited shipping is available for an additional fee. All orders ship from New York City.

SARUSTAR jewelry is handmade to order. Please allow 2-3 weeks for production before shipping. If you need your items sooner, please contact sayo@sarustar.com to see if a rush order is possible.

International orders may require longer delivery time. Customer is responsible for any duties or taxes.

 

PACKAGING

SARUSTAR jewelry comes in a wheat colored jewelry box with a gift card inside a signature muslin gift bag. If you have any special requests (i.e. you’d like rings grouped together in one box or you’d like a special handwritten note, etc.) Please let me know at checkout. 

sarustar jewelry packaging- wheat colored jewelry box, gift card, custom muslin gift bag


JEWELRY CARE

SARUSTAR jewelry is made to be durable, but please treat your jewelry with care! It’s best to remove it when you shower, sleep, or swim. Open rings or bracelets should always be adjusted very gently if needed.

One of the easiest ways to keep your sterling silver jewelry tarnish free is to wear it. The oils in your skin help to prevent tarnish.

The best way to clean tarnished silver or gold-fill is with a polishing cloth. (There are also many ways to polish silver that you can find online- whatever you choose, take care not to use abrasives that may scratch the soft surface or your jewelry.)

Note that cleaning oxidized sterling silver may remove the patina. For best results, I suggest only cleaning oxidized sterling lightly with a polishing cloth.

Your brass and/or copper jewelry may darken with wear and exposure to the elements. Toothpaste and a soft brush should clean it up nicely. (Commercial brass cleaners will work too!)

When not worn, store jewelry in air tight plastic bags or wrapped in anti-tarnish material.


RETURNS & EXCHANGES

I would love for you to love your new jewelry. If for any reason that is not the case, unworn items may be returned or exchanged within 7 days of delivery for a full refund. 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Note that I cannot accept returns on custom, personalized, or final sale jewelry.


REPAIRS

If your SARUSTAR jewelry needs to be repaired or arrives in unsatisfactory condition, please email me at sayo@sarustar.com. Jewelry will be repaired free of charge within 60 days of purchase. After 60 days, there may be a repair fee depending on materials needed and the extent of repair. Please don't hesitate to reach out if something's not right.

 

CUSTOM & WHOLESALE

I cannot accept custom orders at this time, but if you have a really great idea you’d love to discuss, let's talk!

Please email sayo@sarustar.com for any wholesale inquiries. If you are interested in carrying SARUSTAR jewelry, please tell me a little about your shop, including a brief description of the type of merchandise you carry and a list of the other brands represented.

 

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